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- Two Weeks Refund
1. The putonKorea offers 2 Weeks unconditional refund to all of its members. If you are not completely satisfied with your purchase, you must contact putonKorea by Contact US within 2
Weeks upon receiving the product and we will provide you with some simple instructions on returning your product for a full refund, subject to the following terms and conditions.
a) You must first inform us by Contact US before returning the items(s) for a refund
b) Product must be in its original packaging upon return
c) Please include the necessary information (upon contacting us) on the return parcel for us to identify your product and purchase
d) Item(s) returned is/are not a special order item (stock ordered upon request), or customized products
e) Refunds will be processed within 7 business days after we receive your returned item(s)
f) We will refund you the purchase price (excluding discounts, or international shipping charges, if any) You must pay the return shipping postage. If the amount you ordered is below international shipping charges, you may not receive a refund.
g) International shipping charges (if item(s) is/are shipped free) will be deducted from the total refund of your returned item(s)
h) All refunds and reimbursements (if any) will be in the form of putonKorea Reward Points
2. Abuse of 2 Weeks Refund
At any time, putonKorea reserves the right to revoke any and all benefits of the 2 Weeks Refund (including the right to cancel a previously awarded refund), if it is found that a customer has attempted to or has violated or circumvented the 2 Weeks Refund Terms & Conditions. If the 2 Weeks Refund is being intentionally abused or manipulated to circumvent its intent, putonKorea reserves the right to reject future 2 Weeks Refund claims from any persons who participated in such actions.
1. The delivery period shall be from the day following the day on which payment receipt is confirmed to completion of delivery.
2. Public holidays, weekends and any other days during which delivery is impracticable due to a force majeure event are not included as part of the delivery period.
3. Invalid Address
You are responsible for the shipping information while placing the order. You can contact us for updates to your shipping information if your order is not shipped. Though we make full effort in ensuring your shipping information is updated in our system, we do not guarantee that this update will be correctly reflected on your order depending on various situations. Once your order is shipped, changes are impossible.
In the event that delivery cannot be completed due to absence, invalid, or incomplete shipping details, the parcel will be returned to your local post office pending further action. Depending on your local courier's policy, you will need to claim your parcel from the post office within the stipulated time frame before it gets returned back to putonKorea.
The putonKorea may also make an effort in notifying you should this happen. We can offer you the re-shipment option however, you may be charged extra shipping costs for this service. The re-delivery process can take up to another 60 business days. You may also request for a refund for this error (minus the International shipping charges). Returned parcels will be kept for 1 months before being permanently dismantled. You cannot make any claims for parcels that has been dismantled 3 months after we notified you of the delivery error.
If the address was inputted incorrectly or it was an existing address or if someone accepted the parcel and did not return it, putonKorea will not be held responsible.
Please contact our Customer Service at Contact US if you do not receive your parcel within 30 business days.
Import Duties and Taxes
All internationally shipped items from putonKorea may be delivered at no additional cost to you. These products may be subject to customs fees, GST, and import duty, where applicable, at the point of importation. According to General Guide of Goods and Services Tax by Royal Malaysian Custom(Draft as at 27 October 2013) International order above RM500, standard GST may be subject to a positive tax rate of 6%.
If you are asked by Customs or our logistic partner to pay duties, or requested to present a personal ID, please contact our Customer Service at Contact US for clarification.
NOTE: When customs clearance procedures are required, this might cause delays beyond our original delivery estimates - kindly liaise with our Customer Service to get new estimated delivery times.
- Reward Points
Reward Points may be awarded to accounts based on certain activities such as participation in promotional activities, and refunds. Points may used as credits for future purchases on putonKorea subject to the terms and conditions of certain promotions. Unless stated otherwise, points will expire 1 year after the grant date. Points may not be redeemable or exchangeable in cash and/or products, nor transferrable to other accounts. The putonKorea reserves the right to cancel or revoke points from a user's account at its own discretion.
- Risk of Loss
Loss or damage that occurs during shipping by a carrier selected by putonKorea is putonKorea's responsibility. Loss or damage that occurs during shipping by a carrier selected by the customer is the customer's responsibility.
Returns, Exchanges, Refunds and Ownership
1. Unless shipped you can cancel your order. However, we can not cancel when delivery starts.
2. A purchaser requesting putonKorea’s approval to return or exchange an item must submit clear evidence of the product defect. Shipping costs of returns may apply subject to the cause of the return. (e.g., return requested due to change of mind).
3. The putonKorea does not take ownership of returned items until the item arrives at putonKorea’s office. At our discretion, a refund may be issued without requiring a return. In such a situation, putonKorea does not take ownership of the refunded item. For more information about our returns and refunds, please view our return policy.
- Purchase Agent
Can't find the product you want? Use purtonKorea 'Purchase Agent' service! PutonKorea will be your Purchase Agent of the product you want.
Enter the site URL and basic information of the product you want.
Purchase Request Tips : Enter the accuate product name(product code) and product options(size, color, option name, capture images). Enter the accurate site URL of the product you want.
If you answer "Please buy" in the Purchase Request.
PutonKorea will register the product and wait for your payment.
After that the purchase process will be the same as putonKorea.
Now you know what is Purchase Agent, don't you? From now look directly for the product you want.
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